Terms of service

Self-hosted software

The VoiceGateway software you download and run yourself is governed by its license in the source repository, not by these terms. These terms cover the hosted service and the website.

Your account

• You must be at least 18 years old and give accurate account and billing information.
• Keep your password and API keys secret. You are responsible for what happens under your account and your workspace.
• Workspace admins decide who joins the workspace and what role each member has.
• Tell us at [email protected] if you think someone has accessed your account without permission.

Subscriptions and billing

• Cloud is sold as a monthly subscription. The plan, its price, what it includes and any usage charges are shown before you pay.
• Payments are processed by Stripe. Your subscription renews automatically each month until you cancel it, and you authorise us to charge your payment method for each period and for any usage charges.
• Prices do not include taxes. We add the sales taxes that apply where you are.
• If a payment fails, Stripe retries it. If it still fails after a grace period, your workspace stops accepting new call data. Data already stored is kept until its normal retention ends.
• We may change prices with at least 30 days’ notice by email. A new price applies from your next billing period after the notice ends.

Cancellation and refunds

• You can cancel at any time from the billing portal or by emailing [email protected]. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Payments are not refundable, and we do not refund partial months, except where the law requires it.
• If we end your subscription without cause, or charge you in error, we refund the affected amount.
• After your subscription ends, we delete your workspace data as described in our privacy policy.

Your data

The call data, recordings and other content you send to Cloud remain yours. You give us permission to host, process and display it only to provide the service to you, as our privacy policy describes.

You are responsible for having the right to send us that data. In particular, you must give any notice and get any consent the law requires before recording calls or collecting information about the people your agents talk to.

Acceptable use

You agree not to:

• Use VoiceGateway to break any law, or to record or monitor people without the notice or consent the law requires.
• Try to access another customer’s workspace or data, or get around limits, roles or security controls.
• Probe, scan or test the security of the service without our written permission. Report security issues to [email protected] instead.
• Send malware, or put a load on the service designed to disrupt it.
• Resell or share access to Cloud with people outside your organisation without our written agreement.

You are also responsible for following the terms of the services you connect, such as LiveKit and your model providers.

The service

We work to keep Cloud available and to fix problems quickly, but we do not promise it will be uninterrupted or free of errors, and there is no service level agreement unless we sign one with you. We may change or improve features over time. We will give notice by email before removing a major feature you pay for. Features marked as beta or preview may change or end.

Suspension and termination

We may suspend or close a workspace that breaks these terms, puts the service or other customers at risk, or is unpaid. Where we can, we will warn you first and give you a chance to fix the problem. You can stop using Cloud at any time by cancelling your subscription.

Disclaimers and liability

To the extent the law allows, the service is provided “as is”, without warranties of any kind, including fitness for a particular purpose. VoiceGateway shows what your calls report; it does not guarantee the quality of the calls themselves.

To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim related to the service is limited to the amount you paid us in the 12 months before the claim arose.

Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Any dispute will be resolved in the courts of Toronto, Ontario, unless the law where you live gives you the right to bring it elsewhere.

Changes to these terms

We may update these terms. When we do, we change the date above, and for material changes we email Cloud customers at least 30 days before they take effect. If you keep using the service after that, the new terms apply.

Contact

Questions about these terms? Email [email protected]. Mahimai Labs Inc., Toronto, Ontario, Canada.